Last week, Contact Center leaders met in Lodi at the corporate office of Clark Pest Control for the Summer 2017 Nor Cal Contact Center Association meeting. The theme of this event was "Success Through People" and featured a number of great presentations on various topics such as recruiting, hiring, goal development, agent motivation and engagement, and other similar topics.
As we discussed briefly at our May 2016 meeting, we are in the process of updating the e-mail service we use to communicate with our members about our events. Doing so means that all of our members will need to sign up to be on our new e-mail list.
Please take a minute and re-register to be sure you get all the information about our events. We are in the final planning stages for our next meeting and we want to be sure you hear about it!
Going forward, we will be using Mailchimp, a leading e-mail marketing service, to communicate with our members.
Mailchimp uses a double opt-in process to sign up for e-mails (click here to read more about Mailchimp's double opt-in process). To sign up, you'll need to complete the form on our website. Once you sign up, you will be sent a link to confirm your registration. After you click on the link in your e-mail to confirm your subscription, and confirm you are a human, you are done!
Thank you, in advance, for taking the time to re-register as a member. We can't wait to see you at our next meeting!
Digital disruption is everywhere. With the impact of Uber, Amazon and digital products, the customer truly is at the heart of this transformation. The customer experience is rapidly changing in a digital world, yet the opportunity is continuing that personal touch across digital channels.
On October 20, 2016 we held our Fall event at SETA / Sacramento Works in Sacramento, sponsored by Genesys.
Traditionally, self-service has been synonymous with call deflection strategies using complex IVRs that frustrate callers.
The Spring 2016 Nor Cal Contact Center Association event was held on Wednesday, May 18, 2016 at SETA / Sacramento Works in Sacramento. Contact Centers professionals from all over Northern California heard from speakers on the topic of "Workforce Management and Workforce Optimization in Today's Contact Centers".
On December 9, 2015 we held our Winter event sponsored by TEAM SOS and held at the Hyatt Regency in Downtown Sacramento. Our members also brought donations and toys supporting the Big Brothers / Big Sisters Toy Drive.
On September 29, 2015 we held our Fall event at Blue Diamond Growers and sponsored by Blue Diamond Growers, Cisco Systems and TeleTech.
On June 25, 2015, we held our first NCCCA event in Lodi, California, at the Clark Pest Control corporate office.
We welcomed a wonderful group of contact center professionals to the headquarters of one of the most successful family owned pest control companies in the country.
Networking and continental breakfast, Sponsored by Totlcom Inc.
Introductions and announcements
Sponsor Introduction – Totlcom Inc.
Clark Pest Control Contact Center Case Study
Contact Center Director
Clark Pest Control
Transforming the Contact Center, the Power of Telephony and Data
Contact Center Product Sales Specialist
Round Table Discussion
Q and A Discussion Panel
On April 9, 2015 we held our Spring event sponsored by VOX Network Solutions and held at the Hyatt Regency in Downtown Sacramento.
Networking and Continental Breakfast, Sponsored by VOX Network Solutions
Introductions and Announcements
VOX Network Solution's Overview and the Importance of Customer Service
Vice President of Sales and Marketing
VOX Network Solutions
Successful Contact Center Trends for 2015
Director of Contact Center Solutions
VOX Network Solutions
Understanding the Cloud for Contact Center
Vice President of Customer Experience
VOX Network Solutions
Round Table Discussion, What will impact your contact center in 2015?
Q & A Discussion Panel and Closing Remarks
On December 4, 2014 we held our Winter event hosted by the Nor Cal Contact Center Association and held at the Sierra 2 Community center in Sacramento.
Networking, Introductions and announcements
Workshop/Discussion Panel/Q&A/Closing Remarks
Holiday Happy Hour and Networking
Beverages & snacks provided by our sponsors and the NCCCA Steering Committee