Summer 2019 - Social Media in the Contact Center

On June 27, we met in Rancho Cordova for the NCCCA Summer 2019 event, sponsored by Team SOS. Thank you to Covered California for arranging the facility and giving us a tour of your contact center.

Agenda & Biographies

Doug McKeever, Mavilla Safi, Anjonette Dillard, Brandi Spiller, and Amanda Danley - Covered California
Patrick Storm - Lemon Tree Agency
Lawrence McNutt - Team SOS

What is social media & what channels does the Contact Center need to be ready for?

Social Media in the Contact Center