Winter 2014 Event & Holiday Cheer - Big Data and Analytics in the Contact Center

On December 4, 2014 we held our Winter event hosted by the Nor Cal Contact Center Association and held at the Sierra 2 Community center in Sacramento.

Networking, Introductions and announcements

NACR Overview

Aaron Goodwin

Christopher Rouse


Interactive Intelligence
Russell Johnson

Workshop/Discussion Panel/Q&A/Closing Remarks

Holiday Happy Hour and Networking
Beverages & snacks provided by our sponsors and the NCCCA Steering Committee