Spring 2017 - Digital Needs a Human Touch

Digital disruption is everywhere. With the impact of Uber, Amazon and digital products, the customer truly is at the heart of this transformation. The customer experience is rapidly changing in a digital world, yet the opportunity is continuing that personal touch across digital channels.

The Spring 2017 Nor Cal Contact Center Association event was held on Thursday, March 16, 2017 at Cisco in Rancho Cordova, sponsored by Dimension Data Global Research and Cisco. [Agenda]