Contact the Northern California Contact Center Association

Name *

Your Northern California Contact Center Association Steering Committee

Steve Hofer
National Account Manager

(650) 933-3331

Lawrence McNutt
Chief Executive Officer
Special Order Systems (Team-SOS)
(916) 577-1703

Walt Sweeny
Assistant Vice President, Call Center
Provident Credit Union

(650) 508-0300 x2237

Justin Bagatti
Customer Experience Advisor
Cisco US Enterprise Business Transformation
(925) 223-2665

Matt McCarthy
National Account Manager
(916) 698-0100

Jeff Barbieri
Senior Consultant
Eventus Solutions Group
(916) 765-1387


Dr. Debra Bentson
Senior Workforce Manager, HR Service Center
Kaiser Permanente

Matt Beckwith
Director of Customer Service
Clark Pest Control
(209) 371-0680 




Also, be sure to connect with NCCCA and other contact center professionals on our LinkedIn group.


The event was great! It was nice to hear what other companies and agencies are doing. I am also walking out with new perspective and fresh ideas for addressing performance, recognition, and incorporating social media.
— June 2017 Attendee