Spring 2019 - Career Development Best Practices

On March 12, Contact Center leaders from throughout Northern California met at SETA for the Spring 2019 NCCCA event.

Thank you to SQM Group for sponsoring this event, and to Andrea from SQM and the team at VSP for delivering wonderful presentations.

SQM has offered our attendees and members a discount to their upcoming Customer Experience Conference & Industry Awards.

  • Registration in the management track – arrival on Tuesday, May 7th

  • Price: $1,400 (normally $2,000)

  • Awards dinner on evening of May 9 not included in the $1400 price, but can be added for additional $165 


Here are the links to the documents:

Agenda and bio

SQM Group presentation - Contact Center Industry State of the Nation

VSP presentation - Career Development Best Practice