Summer 2015 Event - The Evolution of a Contact Center to Customer Service Excellence

On June 25, 2015, we held our first NCCCA event in Lodi, California, at the Clark Pest Control corporate office.

We welcomed a wonderful group of contact center professionals to the headquarters of one of the most successful family owned pest control companies in the country.

Networking and continental breakfast, Sponsored by Totlcom Inc.

Introductions and announcements

Sponsor Introduction – Totlcom Inc.
Jerry Greer

Shelly Grubb
Carrier Specialist
Totlcom Inc.

Clark Pest Control Contact Center Case Study
Matt Beckwith
Contact Center Director
Clark Pest Control

Transforming the Contact Center, the Power of Telephony and Data
Chris Recio
Contact Center Product Sales Specialist

Networking Break/Raffle

Round Table Discussion

Q and A Discussion Panel

Closing Remark