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Northern California Contact Center Association

Home
Resources
Become a Member
Contact
Past Events
Upcoming Event
Fall 2018 - Demystifying CX Strategy in the age of BOTS, AI, and Automation
September 26, 2018
past events
Matt Beckwith
Fall 2018 - Demystifying CX Strategy in the age of BOTS, AI, and Automation
Matt Beckwith
September 26, 2018
past events

Fall 2018 - Demystifying CX Strategy in the age of BOTS, AI, and Automation

Matt Beckwith
September 26, 2018
past events

Contact Center leaders returned to the SMUD offices in Sacramento to discuss BOTS, AI, and Automation.

Thank you to ConvergeOne for sponsoring this event.

Agenda & Biographies

Demystifying CX - ConvergeOne

NICE Presentation

SMUD Presentation

Newer PostSpring 2019 - Career Development Best Practices
Older PostSummer 2018 - Scalable Contact Center Solutions for Seasonal Volumes
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2019 Northern California Contact Center Association