AI in CX: Tips, Tricks, and Traps

Thursday, November 19, 2026 | 9:00 AM – 2:00 PM

Artificial Intelligence is quickly changing the way organizations think about Customer Experience—but separating real opportunity from all the noise isn't always easy.

Join the Northern California Contact Center Association (NCCCA) for an interactive event focused on AI in the CX: Tips, Tricks, and Traps.

We'll explore how AI is being used in the customer experience and contact center space today, where organizations are seeing opportunities, what leaders should consider before jumping in, and some of the lessons and potential pitfalls along the way.

Whether your organization is already implementing AI, actively exploring it, or simply trying to understand where it fits into your CX strategy, this event is an opportunity to learn, ask questions, exchange ideas, and connect with other professionals navigating the same rapidly changing landscape.

FEATURED SPEAKERS

Nate Brown

Co-Founder, CX Accelerator
Nationwide Customer Experience Event Host

Nate brings extensive experience building and supporting Customer Experience communities and will share insights into how AI is influencing the evolving CX landscape.

Heather Kurzenski

CX Program Director – US, Intelisys

Heather brings a technology and CX perspective to the conversation, helping organizations understand the opportunities—and considerations—that come with bringing AI into the customer experience.

EVENT DETAILS

Thursday, November 19, 2026
9:00 AM – 2:00 PM

SETA – Sacramento Employment and Training Agency
925 Del Paso Blvd.
Sacramento, CA 95815

Hosted by Intelisys and Gage Technologies

WHAT TO EXPECT

This won't just be a conversation about what AI could do.

We'll explore the practical side of AI in Customer Experience—including the tips that can help organizations get more value from it, the tricks that can make implementation more effective, and the traps leaders should know about before they encounter them.

You'll also have the opportunity to connect with other contact center and CX professionals from throughout Northern California, exchange ideas, and learn how other organizations are approaching the rapidly evolving AI landscape.

WHO SHOULD ATTEND?

This event is designed for professionals involved in:

Customer Experience • Contact Center Leadership • Customer Service • Operations • Workforce Management • Quality • Training & Development • Technology • Digital Transformation

If you're responsible for shaping how your organization serves its customers, this conversation is for you.

READY TO JOIN US?

Come learn, connect, and be part of the conversation about what's next for AI and Customer Experience.

[REGISTER NOW]

Space is limited. Advance registration is required.