Fall 2015 Event - Creating Frictionless Customer Experience

On September 29, 2015 we held our Fall event at Blue Diamond Growers and sponsored by Blue Diamond Growers, Cisco Systems and TeleTech.

Networking and continental breakfast, Sponsored by Blue Diamond Growers

Introductions and announcements Sponsor Introduction – Cisco/TeleTech
Justin Bagatti - Cisco Systems

Tim Keefe - Peppers & Rogers Group

Blue Diamond Growers and SOCAP
Deborah Sommers - Blue Diamond Growers

Cisco Customer Collaboration
James Santiago - Cisco Systems

Analytics and Creating Frictionless Customer Experience
Tim Keefe - Peppers & Rogers Group

Networking Break/Raffle

Customer Journey mapping

Small Group Exercise

Q and A Discussion Panel

Closing Remarks

Agenda link