On September 29, 2015 we held our Fall event at Blue Diamond Growers and sponsored by Blue Diamond Growers, Cisco Systems and TeleTech.
Networking and continental breakfast, Sponsored by Blue Diamond Growers
Introductions and announcements Sponsor Introduction – Cisco/TeleTech
Justin Bagatti - Cisco Systems
Tim Keefe - Peppers & Rogers Group
Blue Diamond Growers and SOCAP
Deborah Sommers - Blue Diamond Growers
Cisco Customer Collaboration
James Santiago - Cisco Systems
Analytics and Creating Frictionless Customer Experience
Tim Keefe - Peppers & Rogers Group
Networking Break/Raffle
Customer Journey mapping
Small Group Exercise
Q and A Discussion Panel
Closing Remarks
