Fall 2019 - Humanization in the Contact Center

We returned to Lodi today to discuss Humanization in the Contact Center, hosted by our friends at Blue Shield of California and sponsored by Calabrio.

Agenda & Biographies

Humanizing the Contact Center - Employee Engagement for the Modern Age, Kasey Newman, Sr. Dir Enterprise & Strategic Accounts & Bill Anderson, Enterprise Sales Director, Calabrio

When Culture Walks the Talk, Dr. Debra Bentson

Connect. Engage. Unite., Tacie Donati