Welcome to the Northern California Contact Center Association


NCCCA is an association for Contact Center professionals.

We are dedicated to providing a forum where learning, development, and networking are highlighted. 


Our mission is to listen to our members and to continually enhance the image of the Contact Center business. 

Topics such as employee motivation, leadership, technology and how they impact the Contact Center are discussed and debated. 


Our meeting formats usually include panel discussions, vendor presentations, Contact Center tours, presentations by Contact Center Managers/Directors and networking events. 


Meetings are held in the Sacramento area and typically are a half day in length for your convenience. 


Please browse through our site for more information, or contact us here.


Continue the conversation with other contact center professionals on our LinkedIn group.




“NCCCA is a great venue for call center professionals to meet, to learn and to share best practices. In my case, NCCCA’s consistent lineup of interesting topics and knowledgeable speakers is part of my own self development plan. I leave each meeting with significant takeaways and a feeling that I’ve spent a half day that benefits my company and myself. Keep up the good work!”
— Erv Prince, Senior Regional Sales Manager, IEX Workforce Management Group at NICE.