On June 27, we met in Rancho Cordova for the NCCCA Summer 2019 event, sponsored by Team SOS. Thank you to Covered California for arranging the facility and giving us a tour of your contact center.
Doug McKeever, Mavilla Safi, Anjonette Dillard, Brandi Spiller, and Amanda Danley - Covered California
Patrick Storm - Lemon Tree Agency
Lawrence McNutt - Team SOS
What is social media & what channels does the Contact Center need to be ready for?