We were proud to present a special webinar along with our colleagues at Contact Center Pipeline and several major regional contact center associations across the US. And we were honored to have Tim Montgomery present: Where Do Contact Centers Go From Here?
Tim expanded on his article published in the June 2020 issue of The Contact Center Pipeline on the topic of “Where Contact Centers Go from Here?”.
Here is a copy of Tim’s presentation.
The co-sponsors of this event include the following organizations:
The Contact Center Pipeline – Industry Publication
Association of Contact Center Professionals – Kansas City Metro
Austin Contact Center Alliance – Austin, Texas
Greater Toronto Area Contact Centre Association – Toronto, Canada
Mid-West Contact Center Association – Chicago, Illinois
Mid-West Contact Center Association – Minneapolis, Minnesota
North East Contact Center Forum – New England States
Northern California Contact Center Association – Northern California
Professional Teleservice Management Association – San Antonio, Texas
About the Speaker:
Tim Montgomery is known as a pioneer in the call center space, having built his last BPO call center (CSG) exclusively in the cloud. CSG grew from 10 employees to nearly 1,000 in just 5 years. For two years, CSG was on the Inc. 500 list of America’s fastest-growing companies, and in 2015, it was named fastest-growing large company in San Antonio.
Tim’s proven expertise in customer service and contact center operations has made him a soughtafter advisor to companies in a variety of vertical industries. Tim has worked with and advised some of the world’s most recognized service organizations—USAA, DELL, AIG, Coca-Cola, Farmers Insurance, Allstate, The Gartner Group, Amerigroup, Harvard Medical School, and hundreds more.
Recognized as a talented speaker, Tim has become a regularly featured presenter at the contact center industry’s largest conferences. He has delivered workshops and keynotes in seven countries to more than 20,000 customer service and contact center professionals worldwide.