AI in CX: Tips, Tricks, and Traps
Thursday, November 19, 2026 | 9:00 AM – 2:00 PM
SETA | Sacramento, California
AI is transforming Customer Experience, but where is the real opportunity, and what should CX leaders watch out for?
Join NCCCA and fellow Northern California contact center and CX professionals for an engaging event exploring the tips, tricks, and traps of AI in Customer Experience.
Featuring Nate Brown, Co-Founder of CX Accelerator, and Heather Kurzenski, CX Program Director – US at Intelisys.
Hosted by Intelisys and Gage Technologies
Nate Brown
Nate Brown is the Co-founder and Executive Director of CX Accelerator. Having spent the first decade of this career in Customer Service, Nate transitioned to Customer Experience in 2015. He has been working hard to make CX work amazing for as many people as possible ever since.
Heather Kurzenski
Heather serves as the Customer Experience (CX) Program Director at Intelisys, bringing ten years of channel expertise across cloud contact centers, unified communications, collaboration tools, AI orchestration, and CRM integrations.
In her role, Heather empowers partners to scale their CX practices and solve complex technology challenges for government and enterprise clients across healthcare, financial services, high-tech, retail, manufacturing, and hospitality.