Northern California Contact Center Association
November 19, 2026
Hosted by SETA (Sacramento Employment and Training Agency)
Sponsored by Intelisys and Gage Technologies
Co-founder & Executive Director, CX Accelerator
Nate Brown is the Co-founder and Executive Director of CX Accelerator. Having spent the first decade of his career in Customer Service, Nate transitioned to Customer Experience in 2015. He has been working hard to make CX work amazing for as many people as possible ever since.
CX Accelerator provides fuel to rising Customer Experience champions through a virtual community and unique resources.
CX Program Director, Intelisys
Heather Kurzenski serves as the Customer Experience (CX) Program Director at Intelisys, bringing ten years of channel expertise across cloud contact centers, unified communications, collaboration tools, AI orchestration, and CRM integrations.
Heather empowers partners to scale their CX practices and solve complex technology challenges for mid-market and enterprise clients across public organizations and private sector companies.
Her leadership emphasizes education, enablement, and strategic alignment to help bridge complex technologies and tangible business outcomes.
We appreciate the support of Intelisys and Gage Technologies.