On June 25, 2015, we held our first NCCCA event in Lodi, California, at the Clark Pest Control corporate office.
We welcomed a wonderful group of contact center professionals to the headquarters of one of the most successful family owned pest control companies in the country.
Networking and continental breakfast, Sponsored by Totlcom Inc.
Introductions and announcements
Sponsor Introduction – Totlcom Inc.
Jerry Greer
President
Shelly Grubb
Carrier Specialist
Totlcom Inc.
Clark Pest Control Contact Center Case Study
Matt Beckwith
Contact Center Director
Clark Pest Control
Transforming the Contact Center, the Power of Telephony and Data
Chris Recio
Contact Center Product Sales Specialist
ShoreTel
Networking Break/Raffle
Round Table Discussion
Q and A Discussion Panel
Closing Remark
