Topic: Self Service and its evolving role in contact center  (IVR, Web, Mobile Devices etc.)

Hosted by SMUD
6201 S Street
Headquarters Conference Center (1st floor)
Sacramento, CA 95817

Agenda 8:00 am - noon
-   Networking and continental breakfast
-   Introductions
-   Presentation and Q & A Panel

Click here to register.

Topic: First Call Resolution

Topic: To be determined

Topic: Holiday celebration!

Details to be announced soon.