Topics: - Beyond Workforce Management - Agent Productivity This session will focus on the newest productivity tools and practices for both agent and non-agent staff, supervisors and managers. Backoffice productivity tools and methods will be included, with a tie-in to social media.
Hosted by: Holiday Inn 11269 Point East Road Rancho Cordova, CA
Agenda - Networking and continental breakfast - Introductions - Presentation and Q & A Panel - Contact Center Tour - eHealthInsurance
Sponsor: Aspect Software
March 16, 2011
Topics: - Social Media - Behavior Analytics - SMS (Short message service)
Hosted by: SMUD 6301 S Street Customer Service Center, Rubicon Room Sacramento, CA 95817
Agenda - Networking and continental breakfast - Introductions - Presentation and Q & A Panel
Click the speaker below to watch footage from their presentations:
Topic: Speech Innovations 2008 The Northern California Contact Center Association and TCA were proud to present an educational seminar on speech technolgoy within communications. We provided the latest information on the following topics: Speech RecogntionText to SpeechSpeech AnalyticsIVR (Interactive Voice Response)Productivity Case Studies & Return on InvestmentWe put together a strong group of speech technology professionals in this advancing field to provide you a clear understanding on the benefits of speech interaction in communications. Attendees gained knowledge that will have a positive impact on your career and/or organization. Special thanks to our host, SMUD, and to our presenters. Click on the link below for a copy of the presentation. Gensys Qwest
March 2008
Topic: Recruitment & Retention
Hosted by Progressive Insurance
Click the speaker below for a copy of the presentaiton (if available): Susan Wheeler - Pathfinder Consulting Solutions
The Northern California Contact Center Association held its 2007 holiday networking meeting at the Sierra 2 Center in Sacramento.
Nearly 40 Contact Center professionals were in attendance representing various public and private companies throughout the region. Attendees were encouraged to donated to the Big Brothers Big Sisters’ “Toys for Tots” program.
The meeting started with registration and networking over dinner generously sponsored by Aspect, Interactive Intelligence, NEC, and Performance Technology Partners (PTP).
After an update about the status of the group, all those in attendance proceeded to introduce themselves and describe their area of Contact Center interest to assist in planning for future meetings. This was followed by a group discussion on the events that took place in 2007 and the tentative plans for 2008 meetings.
October 2007
Topic: Workforce Management
Hosted by Contractors State License Board
Click the speaker below for a copy of the presentaiton (if available):
